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Customer Service

0203 137 0379

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This page will provide you with information on emergency assistance, making a claim and claim complaints.

This information is valid for policies sold on or after 1st August 2018.

Medical and Other Emergencies

The Medical Emergency Assistance Company, Emergency Assistance Facilities, will provide immediate help if you are ill, injured or die outside the United Kingdom. They provide a 24-hour emergency service 365 days a year. The contact details are as follows:

Phone: +44 (0)203 824 0657

Please have the following information available when you (or someone on your behalf) contact the Medical Emergency Assistance Company so that your case can be dealt with swiftly and efficiently:

General Claims

You must register a claim under all other sections, apart from Gadget Cover, by contacting Travel Claims Facilities using the following details:

Phone: +44 (0)203 824 0656

Important Notice: If you are looking to make a cancellation claim due to Coronavirus please visit the following page to start your claim:

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Claims for Gadget Cover

For all claims (including theft, loss and malicious damage) please contact:

Phone: 0330 880 1767
Mail: Taurus Insurance Services Limited, Suite 2209-2217 Eurotowers, Europort Road, Gibraltar

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