Important Notice: Understand our Coronavirus cover. Read more

Customer Service

0203 137 0379

Trustpilot
Trustpilot 4.5 Star Rating

TRUSTSCORE 4.7 / 5 | REVIEWS 403

This page will provide you with information on emergency assistance, making a claim and claim complaints.

This information is valid for policies sold on or after 1st November 2021.If your policy was purchased before this date, please click here.

Medical and Other Emergencies

The Medical Emergency Assistance Company will provide immediate help if you are ill, injured or die outside the United Kingdom. They provide a 24-hour emergency service 365 days a year. The contact details are as follows:

Phone: +44 (0)203 819 7170
Email: internationalhealthcare@healix.com

Please have the following information available when you (or someone on your behalf) contact the Medical Emergency Assistance Company so that your case can be dealt with swiftly and efficiently:


General Claims

You must register a claim under sections A to L and sections O to R inclusive, by contacting Claims Settlement Agencies using the following details:

Web: www.submitaclaim.co.uk/iae

Phone: 01702 553 443
Email: info@csal.co.uk
Address:
308-314 London Road
Hadleigh
Benfleet
Essex
SS7 2DD

Show Further Details

Claims for Gadget Cover

For all claims under Section N (including theft, loss and malicious damage) please contact:

Phone: 0345 074 4828
Email: gadgetclaims@davies-group.com
Address:
Davies Group
Unit 8
Fulwood Business Park
Caxton Road
Preston
PR2 9NZ


SAFI/ESF Claims (Sections M1 and M2)

Any occurrence, which may give rise to a claim, should be advised as soon as reasonably practicable to the following, by quoting your policy number, travel insurance policy name and reference: SAFI V1-21 for claims under Section M1 (scheduled airline failure) or reference: ESFI V2-21 for claims under Section M2 (End supplier failure including scheduled airline failure).

Phone: +44 (0)345 266 1872
Email: insolvency-claims@ipplondon.co.uk
Address:
IPP Claims at Sedgwick
Oakleigh House
14-15 Park Place
Cardiff
CF10 3DQ

To download a claim form please visit www.ipplondon.co.uk/claims.asp