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This page will provide you with information on emergency assistance, making a claim and claim complaints for policies sold on or after the 15th May 2025, if you need information for a policy sold prior to this please click here.
The Medical Emergency Assistance Company will provide immediate help if you are ill, injured or die outside the United Kingdom. They provide a 24-hour emergency service 365 days a year.
Telephone: +44 (0)330 678 3441
Please have the following information available when you (or someone on your behalf) contact the Medical Emergency Assistance Company so that your case can be dealt with swiftly and efficiently:
While we hope you'll have a great claims experience, if something goes wrong we're here to help, just contact us to let us know what's gone wrong. If you're still unhappy then to make a complaint about your medical emergency claim, please call 0330 678 3440 or email claimcomplaints@axa-assistance.co.uk
You must register a claim under all other sections apart from Gadget Cover by contacting Inter Partner Assistance using the following details
Online:
Click here to access your policy via your free Insure & Escape account where you'll be able to register a claim online.
Alternatively, you can call the number below
Telephone: +44 (0)330 678 3440
The claims team are available Monday - Friday excluding bank holidays from 9am to 5pm.
While we hope you'll have a great claims experience, if something goes wrong we're here to help, just contact us to let us know what's gone wrong. If you're still unhappy then to make a complaint about your general claim, please call 0330 678 3440 or email claimcomplaints@axa-assistance.co.uk
Before you make a gadget claim, please be aware that you can only claim for gadgets via this service. Any other claim (for example for other baggage or cash) will need to be made via the general claims services. If you need to claim for both a gadget and baggage, you'll need to register two claims.
Gadget means: Mobile Phones, iPhones, iPads, Tablets, laptops and Smartwatches. You'll also be able to claim for accessories lost or damaged at the same time as a gadget, such as chargers, carrying cases, headphones, hands-free mounting kits, and USB cables. Sim cards and wearables are not covered.
The quickest and easiest way to make a claim is online. Alternatively you can register a claim by telephone, or writing to the address below.
Online:
theoxfordclaimscompany.co.uk/make-a-claim
Telephone:
01865 745 566
Address:
The Oxford Claims Company
Temple Court Mews
109 Oxford Road
Oxford
OX24 2ER
You should register your claim as soon as possible but within 30 days following the discovery of the incident (or in the event of the incident occurring outside of the United Kingdom, as soon as reasonably possible upon your return to the United Kingdom).
While we hope you'll have a great claims experience, if something goes wrong we're here to help, just contact us to let us know what's gone wrong. If you're still unhappy then to make a complaint about your gadget claim, please call 0186 574 5566 or email complaints@theoxfordclaimscompany.co.uk
