Medical and Other Emergencies

The Medical Emergency Assistance Company, Emergency Assistance Facilities, will provide immediate help if you are ill, injured or die outside the United Kingdom. They provide a 24-hour emergency service 365 days a year. The contact details are as follows:

Phone: +44 (0)203 824 0657

Please have the following information available when you (or someone on your behalf) contact the Medical Emergency Assistance Company so that your case can be dealt with swiftly and efficiently:

• Your name and address;
• Your contact phone number abroad;
• Your policy number shown on your policy schedule; and
• The name, address and contact phone number of your GP.

General Claims

You must register a claim under all other sections, apart from Gadget Cover, by contacting Travel Claims Facilities using the following details:

Web: www.policyholderclaims.co.uk
Phone: +44 (0)203 824 0656

Important Notice: If you are looking to make a cancellation claim due to Coronavirus please visit the following page to start your claim: faqs.tifgroup.co.uk/claimsinfo

Claims for Gadget Cover

For all claims (including theft, loss and malicious damage) please contact:

Phone: 0330 880 1767
Email: insureandescape@taurus.gi
Mail: Taurus Insurance Services Limited, Suite 2209-2217 Eurotowers, Europort Road, Gibraltar

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