This page will provide you with information on emergency assistance, making a claim and claim complaints.
This information is valid for policies sold on or after 1st August 2018.
Medical and Other Emergencies
The Medical Emergency Assistance Company, Emergency Assistance Facilities, will provide immediate help if you are ill,
injured or die outside the United Kingdom. They provide a 24-hour emergency service 365 days a year.
The contact details are as follows:
Phone: +44 (0)203 824 0657
Please have the following information available when you (or someone on your behalf) contact the
Medical Emergency Assistance Company so that your case can be dealt with swiftly and efficiently:
- Your name and address;
- Your contact phone number abroad;
- Your policy number shown on your policy schedule; and
- The name, address and contact phone number of your GP.
You must register a claim under all other sections, apart from Gadget Cover, by contacting Travel Claims Facilities using the following details:
Phone: +44 (0)203 824 0656
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The claim notification must be made within 31 days or as soon as possible
after that following any bodily injury, illness, disease, incident, event,
redundancy or the discovery of any loss, theft or damage which may lead to
a claim under this policy.
Claims for Gadget Cover
For all claims (including theft, loss and malicious damage) please contact:
Phone: 0330 880 1767
Mail: Taurus Insurance Services Limited, Suite 2209-2217 Eurotowers, Europort Road, Gibraltar
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Contact the administrator on 0330 880 1767 (local rate call) within 2 working days of discovering the incident (or in the event of an incident occurring
outside of the United Kingdom, within 2 working days of returning to the United Kingdom). You will be sent a claim form.
Complete the claim form FULLY and return it to the administrator in accordance with their instructions, and in any event within 30 days of notifying the
claim together with any requested supporting documentation including:
- Police Crime Reference Number (if applicable)
- Any other requested documentation.
- Proof of violent and forcible entry (if applicable)
The administrator will assess your claim, and as long as your claim is valid, will authorise the repair or replacement of the gadget as appropriate.