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If you need to claim we recommend doing so online, as it is quicker and easier.
Making a claim online:
You can access your policy and claims portal via your Customer Zone
Once you've access your policy, just click "Make a Claim" and you'll be guided through the claims process. If you have any troubles using our online claims form then please contact us via our live chat or on 0208 159 3485 (both available Monday to Friday, 9am to 5pm) for assistance.
If you've already made a claim and need to talk to the claims team, please call 0208 649 6508.
You should fill in the online form and submit it as soon as possible with all the information and documents we ask for. It is essential that you provide us with as much detail as possible to enable us to handle your claim quickly. Please keep photocopies of all information you send us.
We aim to provide you with a first class policy and service. However, there may be times when you feel we have not done so. If this is the case, please tell us about it so that we can do our best to solve the problem. If you make a complaint your legal rights will not be affected.
In the first instance, please contact Customer Support.
Telephone: +44 (0) 330 094 5255
E-Mail: insureandescape.claims@aig.com
Online: aig.co.uk/your-feedback
Mail: AIG UK Warranty, PO Box 3465, Croydon, CR90 9AG
Please supply us with your name, address, policy number and claim number where applicable and enclose copies of relevant correspondence as this will help us to deal with your complaint, in the shortest possible time.
If you are not satisfied with our final response you can refer the matter to the UK Financial Ombudsman Service for independent arbitration. Visit www.financial-ombudsman.org.uk write to Financial Ombudsman Service, Exchange Tower, London E14 9SR call 0800 023 4567 or 0300 123 9 123 or email complaint.info@financial-ombudsman.org.uk
If you need to claim we recommend doing so online, it is quicker, easier, and you will get an immediate confirmation of your claim number.
Making a claim online:
Claim online via Davies claims: https://carhireexcess.davies-group.com
Alternative ways to make a claim:
Contact Davies Claims Service (open Monday to Friday, 09.00 to 17.00), as soon as possible, quoting Your Policy number and tell us what has happened.
Email: carhireexcess@davies-group.com
Mail: Davies Building, PO Box 1392, Preston, PR2 0XE.
Tel: +44 (0) 344 856 2469
You should fill in the form and send it to us as soon as possible with all the information and documents we ask for. It is essential that you provide us with as much detail as possible to enable us to handle your claim quickly. Please keep photocopies of all information you send us. Please refer to your Policy Wording for information about additional details we may require.
We aim to provide you with a first class policy and service. However, there may be times when you feel we have not done so. If this is the case, please tell us about it so that we can do our best to solve the problem. If you make a complaint your legal rights will not be affected.
In the first instance, please contact Customer Support.
Telephone: +44 (0) 344 856 2469
E-Mail: carhireexcess@davies-group.com
Mail: Davies Building, PO Box 1392, Preston, PR2 0XE.
Please supply us with your name, address, policy number and claim number where applicable and enclose copies of relevant correspondence as this will help us to deal with your complaint, in the shortest possible time.
If you are not satisfied with our final response you can refer the matter to the UK Financial Ombudsman Service for independent arbitration. Visit www.financial-ombudsman.org.uk write to Financial Ombudsman Service, Exchange Tower, London E14 9SR call 0800 023 4567 or 0300 123 9 123 or email complaint.info@financial-ombudsman.org.uk
