This page will provide you with information on making a claim and claim complaints.
The quickest and easiest way to make a claim is online. Alternatively you can register a claim by telephone, or writing to the address below.
Online:
theoxfordclaimscompany.co.uk/make-a-claim
Telephone:
01865 745 566
Address:
The Oxford Claims Company
Temple Court Mews
109 Oxford Road
Oxford
OX24 2ER
You should register your claim as soon as possible but within 30 days following the discovery of the incident (or in the event of the incident occurring outside of the United Kingdom, as soon as reasonably possible upon your return to the United Kingdom).
It is the intention to give you the best possible service but if you do have any questions or concerns about this insurance or the handling of a claim you should in the first instance contact The Customer Services Director. The contact details are:
The Oxford Claims Company
Temple Court Mews
109 Oxford Road
Oxford
OX24 2ER
Email: complaints@theoxfordclaimscompany.co.uk
Telephone: 01865 745 566
Please ensure your policy number is quoted in all correspondence to assist a quick and efficient response.
The claim administrators will make every effort to resolve your complaint immediately. If they cannot resolve your complaint by the end of the next working day they will acknowledge your complaint within 5 days of receipt and will do their best to resolve the problem within four weeks by sending you a final response letter.
If they are unable to resolve your complaint in this time they will write to advise you of progress and will endeavour to resolve your complaint within the following four weeks.
If you are still dissatisfied after receiving their final response letter you may refer your complaint to the Financial Ombudsman Service at the following address:
Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR
www.financial-ombudsman.org.uk
You have the right of referral within six months of the date of your final response letter. Whilst we and our UK service providers are bound by the decision of the Financial Ombudsman Service, you are not. Following the complaints procedure above does not affect your right to take legal action.
