Travel insurance claims

Medical and Other Emergencies

The Medical Emergency Assistance Company will provide immediate help if you are ill, injured or die outside the United Kingdom. They provide a 24-hour emergency service 365 days a year. The contact details are as follows:

Phone: +44 (0)144 4465 553
Email: 247assistance@imglobal.com

Please have the following information available when you (or someone on your behalf) contact the Medical Emergency Assistance Company so that your case can be dealt with swiftly and efficiently:

• Your name and address;
• Your contact phone number abroad including the hospital and treating doctors details;
• Your policy number shown on your policy certificate; and
• The name, address and contact phone number of your GP.
• Quote the scheme name which is: Insure & Escape.

Claims for Gadget Cover

For all claims under Section N (including theft, loss and malicious damage) please contact:

We recommend all customers claim online as it is quicker and more secure. You will receive instant confirmation of your claim reference and you'll be able to either upload your documents online or send them in by post.

Online:
theoxfordclaimscompany.co.uk/make-a-claim

Telephone:
01865 745 566

Address:
The Oxford Claims Company
Temple Court Mews
109 Oxford Road
Oxford
OX24 2ER

You should register your claim as soon as possible but within 30 days following the discovery of the incident (or in the event of the incident occurring outside of the United Kingdom, as soon as reasonably possible upon your return to the United Kingdom).

General Claims

You must register a claim under sections A to L and sections O to R inclusive, by contacting Rightpath using the following details.

We recommend all customers claim online as it is quicker and more secure. You will receive instant confirmation of your claim reference and you'll be able to either upload your documents online or send them in by post.

Online: You can make a claim online by accessing your Customer Zone from your welcome e-mail or by clicking here.

If you don't wish to register your claim online you can alternatively do so via the following methods, in all cases you should note scheme code A11147:

Phone: 020 8667 2461 (9am-5pm Mon-Fri)
Email: claim@rpclaims.com
Mail: Rightpath Claims, PO Box 6430, Basildon, SS14 0QT

SAFI/ESF Claims (Sections N1 and N2)

Any occurrence, which may give rise to a claim, should be advised as soon as reasonably practicable to the following, by quoting your policy number, travel insurance policy name and reference: SAFI V1-21 for claims under Section N1 (scheduled airline failure) or reference: ESFI V2-21 for claims under Section N2 (End supplier failure including scheduled airline failure).

Phone: +44 (0)345 266 1872
Email: insolvency-claims@ipplondon.co.uk
Address:
IPP Claims at Sedgwick
Oakleigh House
14-15 Park Place
Cardiff
CF10 3DQ

To download a claim form please visit www.ipplondon.co.uk/claims.asp

Medical and Other Emergencies

The Medical Emergency Assistance Company will provide immediate help if you are ill, injured or die outside the United Kingdom. They provide a 24-hour emergency service 365 days a year. The contact details are as follows:

Phone: +44 (0)203 819 7170
Email: internationalhealthcare@healix.com

Please have the following information available when you (or someone on your behalf) contact the Medical Emergency Assistance Company so that your case can be dealt with swiftly and efficiently:

• Your name and address;
• Your contact phone number abroad including the hospital and treating doctors details;
• Your policy number shown on your policy certificate; and
• The name, address and contact phone number of your GP.
• Quote the scheme name which is: Insure & Escape.

Claims for Gadget Cover

For all claims under Section N (including theft, loss and malicious damage) please contact:

We recommend all customers claim online as it is quicker and more secure. You will receive instant confirmation of your claim reference and you'll be able to either upload your documents online or send them in by post.

Online: https://theoxfordclaimscompany.co.uk/make-a-claim/

If you don't wish to register your claim online you can alternatively do so via the following methods:

Phone: 0345 074 4828
Email: gadgetclaims@davies-group.com
Mail: Davies Group, Unit 8, Fulwood Business Park, Caxton Road, Preston, PR2 9NZ

General Claims

SAFI/ESF Claims (Sections M1 and M2)

Any occurrence, which may give rise to a claim, should be advised as soon as reasonably practicable to the following, by quoting your policy number, travel insurance policy name and reference: SAFI V1-21 for claims under Section M1 (scheduled airline failure) or reference: ESFI V2-21 for claims under Section M2 (End supplier failure including scheduled airline failure).

Phone: +44 (0)345 266 1872
Email: insolvency-claims@ipplondon.co.uk
Address:
IPP Claims at Sedgwick
Oakleigh House
14-15 Park Place
Cardiff
CF10 3DQ

To download a claim form please visit www.ipplondon.co.uk/claims.asp

Medical and Other Emergencies

The Medical Emergency Assistance Company, Emergency Assistance Facilities, will provide immediate help if you are ill, injured or die outside the United Kingdom. They provide a 24-hour emergency service 365 days a year. The contact details are as follows:

Phone: +44 (0)203 824 0657

Please have the following information available when you (or someone on your behalf) contact the Medical Emergency Assistance Company so that your case can be dealt with swiftly and efficiently:

• Your name and address;
• Your contact phone number abroad;
• Your policy number shown on your policy schedule; and
• The name, address and contact phone number of your GP.

General Claims

You must register a claim under all other sections, apart from Gadget Cover, by contacting Travel Claims Facilities using the following details:

Web: www.policyholderclaims.co.uk
Phone: +44 (0)203 824 0656

Important Notice: If you are looking to make a cancellation claim due to Coronavirus please visit the following page to start your claim: faqs.tifgroup.co.uk/claimsinfo

Claims for Gadget Cover

For all claims (including theft, loss and malicious damage) please contact:

Phone: 0330 880 1767
Email: insureandescape@taurus.gi
Mail: Taurus Insurance Services Limited, Suite 2209-2217 Eurotowers, Europort Road, Gibraltar

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