Important Notice: Understand our Coronavirus cover. Read more

Customer Service

0203 137 0379

Trustpilot 4.5 Star Rating


Insure & Escape Communications

As an Insure & Escape policy holder, it is important for you to receive correspondence regarding:

  • Easily accessing your policy
  • Understanding your policy benefits
  • Ensuring your policy is fit for purpose
  • Reviewing your policy
  • Your ability to claim
  • Any additional benefits available to you as an Insure & Escape customer

As such, there are certain emails that are considered transactional in nature and an important part of our contractual relationship with you, meaning that you will not have the ability to unsubscribe from these emails.

The transactional correspondence that you will receive has been listed below. This correspondence is essential to delivering you the best possible experience with Insure & Escape and ensuring that your policy is suitable for your needs. Please choose your policy type below to view the correspondence you should expect to receive.

Communications from Insure & Escape

Please select your policy type below to view the correspondence you should expect to receive.

Will always receive

May receive

Won't receive

Please note that unless you join our Loyalty Club the last e-mail we will send you is on the expiry date of your policy, you will not receive further e-mails from us after this date unless you interact with us in some way (contact our support desk, make a claim, join the Insure & Escape Club, purchase a policy etc). This process is automated and you do not need to contact us to unsubscribe.

If you would like to talk to us about these e-mails or excercise any of your rights under GDPR, please send a request to A specialist team are available to deal with these requests, due to the regulatory requirements to store certain data for a period of time after the expiry of your policy.